Hub Support Engineer (Salesforce-Multi Cloud)

📋 Description

• Own end-to-end problem management across Salesforce clouds (Sales Cloud, Commerce Cloud, Marketing
• Coordinate triage, incident management and cross-team collaboration across brands.
• Monitor SLA performance and drive corrective actions when targets are at risk.
• Facilitate weekly project committees and monthly KPI/Backlog reporting.
• Coordinate across IT/ecosystem teams (ERP, POS, middleware, security) as needed.

🎯 Requirements

• Proven IT service management experience in a multi-cloud CRM/Commerce/Marketing environment (ITIL
• Strong collaboration and stakeholder management across geographies.
• Experience with Salesforce Core, Commerce Cloud and Marketing Cloud support models.
• Strong analytical and reporting skills; KPI dashboards experience.
• Excellent facilitation and communication; English fluency; additional languages a plus.
• Salesforce certification (Administrator) an advantage; ITIL Foundation a plus.

🎁 Benefits

• Remote/hybrid options (country-dependent).
• International mobility and professional development programs.
• Access to cutting-edge tools and expert guidance.