Hypercare Representative

📋 Description

• Support clients during live go-live on the Cloudbeds platform.
• Serve as a strategic onboarding partner across multiple time zones.
• Analyze live data flows and troubleshoot integrations.
• Design processes to reduce live-environment friction.
• Personalize interactions and uphold Hospitality Before Efficiency.
• Guide post-launch adoption and ensure a smooth transition.

🎯 Requirements

• 3+ years in hospitality ops or 3+ years in high-touch B2B SaaS in hospitality.
• Experience in onboarding, implementation, or technical support.
• Analyze data, troubleshoot integrations, reduce live friction.
• Strong emotional intelligence and hospitality mindset.
• Remote-ready with ability to work across time zones.
• Hospitality degree preferred.

🎁 Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University