Hypercare Representative

📋 Description

• Own post-go-live safety net; run intensive onboarding cadences.
• Use AI tools to cut admin work and speed adoption.
• Manage high-priority queue and urgent calls with tight SLAs.
• Investigate issues deeply; collaborate with product for fixes.
• Bridge to long-term success; transition to relationship managers.
• Maintain clear CRM context and health metrics.

🎯 Requirements

• 3+ years in hospitality ops or 3+ yrs in hospitality-focused B2B SaaS.
• Strong emotional intelligence; empathy-driven.
• Excellent organizational skills; balance follow-ups and live support.
• Ability to analyze live data flows and diagnose integrations.
• Comfortable with AI tools and automation to cut admin drag.
• PM/Change Management certification preferred.

🎁 Benefits

• Remote First, Remote Always
• PTO per local labor requirements
• Monthly Wellness Fridays
• Fully Paid Parental Leave
• Home office stipend by residency
• Cloudbeds University and professional development