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Configure IBM Connect:Direct system with customers and Conduct quality assurance (QA) reviews to
Troubleshoot and resolve IBM Connect:Direct-specific system issues, including diagnosing problems
Monitor IBM Connect:Direct system performance, addressing irregularities proactively to maintain
Collaborate with stakeholders to resolve system issues originating from external sources and ensure
Stay informed on system updates and implement necessary adjustments to maintain optimal

Extensive experience with IBM Connect:Direct, including troubleshooting and system maintenance
U.S. citizenship and compliance with all eligibility requirements, including willingness to perform
Active United States Government security clearance (preferred) or the ability to meet compliance
Strong problem-solving skills and the ability to provide on-demand, high-quality support for

Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for
Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
100% 401k match up to 4% with immediate vesting
Generous and competitive parental leave for all parents
$1,000 desk setup subsidy to set-up your unique remote office
$100/month to subsidize wifi/cell phone expenses

IBM Connect:Direct Specialist

Meet JobCopilot: Your Personal AI Job Hunter