Provide real-time resolution on a wide range of technical and non-technical customer issues
Perform workaround resolutions, root cause analysis, major incident management, etc.
Experience with Okta enhancement work and complex Okta issues
Create technical documentation including FAQs, artifacts, and other knowledge management documents
Perform development and enhancement activities based on customer requirements
Guide team to perform day-to-day operations and provide mentorship to junior resources

🎯 Requirements

Extensive customer support and management experience
4 – 8 years of IAM experience and at least 2 years with Okta
Exposure to other IAM products is a plus.
Experience with using an incident management tool
Possess excellent analytical approach and problem-solving skills
Demonstrate excellent communication and interpersonal skills

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