Impact Manager, Customer Success

📋 Description

• Customer account management: Manage assigned healthcare accounts with a customer-centric approach
• Revenue and sales targets: Achieve assigned goals for new order value, account revenue
• Program implementation: Lead successful implementations at customer sites, supporting program
• Customer success and adoption: Help customers maximize the value of their resuscitation training
• Renewals and retention: Meet renewal and expansion targets, maintain customer relationships, and
• Strategic relationship development: Build trusted relationships with hospital executives, senior

🎯 Requirements

• A bachelor's degree in business, life sciences, or a related field. A combination of education and
• At least five years of experience in field-based sales, account management, relationship
• Strong customer relationship management skills, including the ability to build trust with hospital
• Demonstrated consultative selling and account development capabilities, with experience identifying
• Ability to manage multiple customer accounts, prioritize opportunities, and maintain strong
• Excellent communication, presentation, negotiation, and interpersonal skills.

🎁 Benefits

• Annual base salary: $100,000–$105,000
• Annual bonus
• Generous paid time off and holidays
• Remote work environment
• Comprehensive medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options with employer HSA