Implementation Advisor

📋 Description

• Listen to customer requirements and translate them into implementation plans.
• Develop and execute implementation/upgrade project plans and schedules.
• Design, create, and manage applications and integrations.
• Deliver services within scope; manage changes in project scope.
• Identify issues and collaborate with leadership on contingency plans.
• Lead the consulting engagement and drive milestones to completion.

🎯 Requirements

• Associate degree or equivalent; 2+ years in customer success/consulting or tech support.
• 2-3 years of experience with HighLevel or similar vertical solutions.
• Strong communication, tact and diplomacy with excellent follow-through.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
• Strong understanding of software solutions and professional services.