Implementation Analyst (R-19606)

📋 Description

• Shadow a Customer Consultant to be trained and then own onboarding and implementation activities
• Ensure Customers understand the product, training options and can successfully use the product as a
• Conduct check-in with customer to review use of the solution within 30 days of onboarding.
• Shadow a Customer Consultant to be trained and then own helping customers upgrade to new solutions
• Be the point person for customer assistance during the onboard phase, consult and work with tenured
• Collaborate with customers and account team in a professional manner to ensure successful

🎯 Requirements

• Bachelor’s degree and a minimum of 1 year of relevant work experience.
• Ability to understand external data related to LOB use cases.
• Ability to view, extract, transfer, store, recall and manipulate data files.
• Able to communicate (oral & written) to a variety of customer audiences.
• Able to train and transfer knowledge and skills to customers.
• Results-oriented individual, able to handle multiple and/or priorities in a fast-paced, dynamic

🎁 Benefits

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.