Cision

1,001-5,000 employees
31 jobs posted

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Implementation Consultant

Customer Support

Added

28 days ago

Location

🌍 Worldwide

Type

Full time

Salary

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Related skills

crm ms office salesforce excel powerpoint

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📋 Description

Lead customer onboarding across platforms.
Perform back-office onboarding: activations and configuration.
Meet onboarding KPIs: milestones, response time, value.
Translate customer outcomes into Cision deliverables.
Continuously learn Cision platforms to onboard customers.
Collaborate cross-functionally to ensure smooth onboarding.

🎯 Requirements

Undergraduate degree preferred.
Excellent English, written and verbal; additional languages a plus.
MS Office Suite (Word, Excel, PowerPoint) required.
Proven customer-facing experience managing multiple projects to deadlines.
Experience with Salesforce and/or Customer Success software.
Strong listening and verbal communication to understand customer needs.

🎁 Benefits

Hybrid work format with global teams.
Global, collaborative culture and growth opportunities.
Inclusive environment and commitment to diversity.
Access to training and career development.

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