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Installation and configuration of GIS software.
Receiving and replying to technical support enquiries from a range of customers and working through
GIS consultancy. Working with a range of customers to deliver consultancy services including
Handling database administration tasks, including backups, monitoring, alerts and data recovery.
Creating documentation, carrying out training courses online or on-premises for customers, and
Building relationships. Working closely with customers to understand their requirements and provide

A background in software implementation and relevant work experience.
Experience in technically supporting customers and working across multiple products.
Working as part of a technical team and experience in handing off and escalating issues to other
Working in a Service Desk environment, handling a variety of complex issues with customers spread
A good knowledge of relational database management systems (for example Microsoft SQL Server or
Experience working with GIS systems and/or data.

Private Medical Cover funded by NEC for Employees (with the option to add family members at an
25 days paid holiday with the option to buy/sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an
A Group Pension Plan with fantastic employer contributions
A selection of flexible benefits to suit your individual needs

Implementation Consultant

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