Implementation Consultant

📋 Description

• Own a structured onboarding journey for lower-segment accounts, including discovery, configuration
• Deliver Spanish-language enablement (live sessions and recorded modules) covering product setup
• Configure standard integrations and features (e.g., user roles, device provisioning, alerting
• Proactively manage timelines, risks, and dependencies; escalate blockers and drive clear resolution
• Track and report implementation KPIs (milestone completion, activation, user engagement) and
• Run multi-customer cohorts when appropriate to increase throughput while maintaining quality and

🎯 Requirements

• Strong written and verbal communication; English proficiency required for internal collaboration.
• 2+ years in implementation, onboarding, or customer-facing delivery roles, preferably with SMB or
• Experience executing standardized, remote implementations with clear timelines and measurable
• Strong project management skills: planning, prioritization, stakeholder communication, and risk
• Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs
• Customer-centric mindset with the ability to simplify complex concepts and drive adoption through