Implementation Consultant

📋 Description

• Serve as the primary point of contact for new customers during their implementation phase, focusing
• Guide new customers through initial hardware/software/setup and system training to ensure a timely
• Monitor customer progress and activities to ensure adoption and timely activation.
• Demonstrate excellent ability to collaborate with cross-functional teams such as support
• Handle a large volume of phone conversations and email inquiries.
• Build customer loyalty by delivering exceptional customer service.

🎯 Requirements

• 3+ years prior experience in a customer-facing role (sales or support).
• Demonstrate Salesforce proficiency and your ability to use data to inform engagement plans.
• Demonstrate a clear understanding of what success looks like for customers and Motive.
• Effective listening and problem-solving skills.
• Excellent communication (both written and verbal) and presentation skills.
• Proven ability to manage multiple responsibilities with a high attention to detail and