Implementation & Customer Success Manager — AI Agents

📋 Description

• Own customers end to end, managing the journey from signed contract through implementation, launch
• Take new customers live by configuring workflows, call forwarding, prompts, and integrations
• Configure AI agents, building and improving prompts, workflows, and integrations as the product
• Implement new workflows, adapting to rapidly changing processes and tools.
• Run integrations with systems such as athenahealth, Brightree, and NexHealth by obtaining API
• Engage with customers through onboarding calls, implementation sessions, and troubleshooting to

🎯 Requirements

• 3+ years in implementation, onboarding, technical account management, or customer success at a B2B
• Experience managing a book of customers or implementations directly.
• Proven ability to configure software solutions, including workflow builders, automation tools, and
• Strong spoken and written English communication skills, capable of handling customer interactions
• Hands-on experience with telephony, EHRs, APIs, or workflow automation tools.
• Comfortable troubleshooting technical issues without immediate escalation.

🎁 Benefits

• Opportunity to work remotely with a dynamic team.
• Engaging work environment with a focus on innovation and AI technologies.
• Professional development opportunities to grow alongside our evolving product.
• Collaborative team culture that values curiosity and initiative.
• Autonomy in managing customer relationships and implementations.
• Potential for career advancement as the company expands.