Implementation & Customer Success Specialist — AI Agents

📋 Description

• Take ownership of customers from contract signing through implementation, go-live, adoption
• Independently configure AI agents, including prompts, workflows, actions, transfer rules
• Troubleshoot customer issues and provide solutions before escalating to engineering.
• Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems.
• Handle healthcare/EHR/scheduling integrations as needed.
• Conduct end-to-end testing of implementations to ensure they function correctly.

🎯 Requirements

• Customer-facing experience with a strong focus on ownership and resolution.
• Excellent spoken and written English communication skills.
• Demonstrated evidence of ownership in prior roles.
• Technical aptitude and comfort with software configurations.
• Availability during US business hours.
• Ability to learn quickly and adapt to new technologies.

🎁 Benefits

• Remote work with the ability to work from various locations.
• Opportunity for professional development in AI and customer success.
• Dynamic startup culture with a focus on innovation.
• Increasing ownership and responsibility as you grow in the role.
• Collaborative environment where your contributions directly impact customer success.
• Access to learning opportunities and resources to advance your career.