Implementation Engineer, Customer Support

📋 Description

• Serve as a subject matter expert across the full product portfolio with technical guidance.
• Lead proof-of-concept initiatives, deployments, and integrations with containerized services.
• Advise on infrastructure, security, deployment, and integration best practices.
• Troubleshoot issues for enterprise customers and recommend solutions.
• Guide customers through implementation, integration, and security considerations.
• Collaborate with Sales, Engineering, Product, and other teams for successful outcomes.

🎯 Requirements

• Previous experience in a technical role (Systems/Implementation/DevOps/IT Infrastructure) or
• Strong troubleshooting and problem-solving abilities with clear communication.
• Excellent English written and verbal communication skills.
• Strong project planning, time management, and organizational skills.
• Customer-first mindset and ability to work remotely with distributed colleagues.
• Familiarity with Linux, Windows, macOS, Docker, Kubernetes, Bash, and PowerShell.

🎁 Benefits

• Fully remote working environment with a globally distributed team.
• Opportunity to become a security, cloud infrastructure, and open-source expert.
• Exposure to cloud, containers, identity management, networking, and enterprise security tech.
• Direct collaboration with enterprise customers to influence outcomes.
• Cross-team collaboration with Sales, Engineering, Product, and Customer Success.
• Professional and personal development through new technical challenges and knowledge sharing.