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Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21
Become an ERP subject-matter expert, understanding how each system handles data, access
Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions
Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to
Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed
Participate in customer onboarding and go-live calls as the technical owner of the integration

Typically 2–4 years in a technical implementation, technical account management, integrations, or
Excitement to work directly with customers, managing implementations and troubleshooting
Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads
Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth
Strong communication skills — able to explain technical concepts clearly to both technical and
Excellent organization and project management abilities

Implementation Engineer - ERP Integrations

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