Implementation Lead

📋 Description

• Manage end-to-end implementations for agencies, host agencies, enterprise customers, and strategic
• Establish project timelines, milestones, and activation targets, following up with customers to
• Lead weekly partner status meetings, maintain project risk registers, escalate major concerns
• Coordinate closely with Account Management and company leadership on implementation goals, customer
• Build in-depth knowledge of the platform, API, and system architecture to address technical
• Coordinate technical onboarding for API and white-label partners, including travel insurance

🎯 Requirements

• At least 2 years of experience as a Technical Implementation Specialist, Technical Account Manager
• Demonstrated experience managing customer implementations or onboarding projects from initial
• Hands-on knowledge of integrations, APIs, data migration, field mapping, bulk account setup, single
• Ability to manage complex projects involving multiple stakeholders, teams, dependencies, and
• Experience designing standardized processes, implementation frameworks, and repeatable operational
• Strong project coordination and risk management skills, with the ability to identify issues early

🎁 Benefits

• On-target earnings of $90,000–$100,000, depending on experience, comprising a base salary of
• Flexible Time Off.
• Annual travel stipend.
• Health, dental, and vision insurance coverage for employees and their families.
• 401(k) plan with automatic company contributions.
• Annual team retreats at exciting destinations.