Lead a team of Implementation Engineers and drive software adoption.
Define and optimize user engagement for strategic deployments.
Own deployment implementation and enablement; provide surge support to teams.
Align account strategies, renewal forecasting, and staffing with Eng Managers and Sales.
Build cross-functional relationships with Product, Engineering, Data Science, and QA.
Based in Arlington, VA with up to 50% travel.

🎯 Requirements

U.S. Citizenship is required.
Bachelor's Degree.
5+ years in customer success, public sector consulting, SaaS, or data analytics.
2+ years people management experience.
Proven excellence in interacting with DoD and national security senior leaders.
Strong written and oral communication skills, including presentations.

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