Implementation Manager

📋 Description

• Lead the customer implementation from contract signature through full adoption and handoff to Customer Success.
• Manage 30–40 concurrent implementation projects with multiple stakeholders and varying timelines.
• Design, deliver, and adjust project plans and milestone schedules for multi-month onboarding.
• Conduct live training sessions, working sessions, and executive updates via video conference.
• Motivate and guide customers through complex technical rollouts, ensuring platform understanding and readiness.
• Serve as the primary point of contact during implementation, navigating different personalities, org structures, and stakeholder levels.

🎯 Requirements

• 3–5 years of experience in SaaS onboarding, implementation, or project management (platform experience preferred).
• Proven ability to manage multiple, multi-month implementation projects for mid-market or Fortune 100 clients.
• Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems.
• Strong communication skills across Zoom, Slack, Salesforce, etc., and with various seniority levels.
• Demonstrated ability to manage complex personalities and drive accountability without direct authority.
• High emotional intelligence, professional resilience, and a go-getter mindset.

🎁 Benefits

• Competitive salary
• Generous PTO policy
• Full benefits, including 401(k)
• Regular team happy hours and activities
• Remote work flexibility