Implementation Manager

📋 Description

• Become a Canva product expert within 30 days.
• Lead enterprise onboardings including SSO/SAML, SCIM, and domain verification.
• Create tailored rollout frameworks for customers to align with goals.
• Drive timelines and adoption toward activation targets.
• Co-build and refine implementation processes with cross-functional teams.

🎯 Requirements

• 3-5+ years implementing SaaS/enterprise software for large multi-region clients.
• Familiar with SSO/SAML, SCIM, domain verification, and admin/API setup.
• Proven ability to scope, plan, and deliver multi-phase projects.
• Passionate about delivering exceptional customer experiences.
• Creative, resourceful problem-solver who asks why behind needs.
• Confident engaging with senior decision-makers and cross-functional teams.
• Skilled at prioritizing and managing multiple initiatives across time zones.
• NAMER primary coverage; occasional support for EMEA.

🎁 Benefits

• Equity packages to share Canva's success.
• Health benefits to support wellbeing.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave for all parents and carers.
• Annual Vibe & Thrive allowance for wellbeing and connection.
• Flexible leave options to recharge and support you.