Implementation Manager

📋 Description

• Lead structured onboarding engagements by aligning customer stakeholders on platform setup
• Document and transition clear implementation plans that capture prioritized workflows, risk
• Guide customers end-to-end through process mapping, hands-on workflow configuration, and user
• Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT
• Develop deployment roadmaps and forward-looking documentation that define how customers scale Asana
• Lead recurring operational check-ins with customer account teams to monitor workflow performance

🎯 Requirements

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and
• Proven experience in customer-facing implementation or consulting roles, guiding structured
• Strong understanding of generative AI and platform technologies, including AI workflow design
• Demonstrated ability to guide teams through AI change management and user adoption friction
• Track record of managing complex, concurrent enterprise projects and workstreams, holding both
• Customer-centric approach with proven success facilitating discovery sessions and translating

🎁 Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences