Implementation Manager

📋 Description

• Own new partner launches from signature to live: scope, plan, cadence, dependencies, blockers, the
• Run roughly five concurrent projects, and know which one needs you this week
• Align product, engineering, benefits and commercial around the same plan and the same dates
• Define what go-live actually means for each launch, and get everyone using the same definition
• Chase blockers rather than report them, including with people who don't work for you
• Join partner calls alongside the Account Executive or Account Manager, and lead the delivery half

🎯 Requirements

• Experience running multiple customer-facing implementations at once rather than one large programme
• Either technical depth, comfortable with APIs and integration conversations, or a strong data and
• A track record of getting things delivered through people who don't report to you
• Calm and process-driven, with the judgement to know when the process is in the way
• Comfortable in front of customers, including when the news isn't good
• Able to hold a date, defend it, and change it early rather than late

🎁 Benefits

• Health insurance via Kota
• Workplace pension with matched contributions up to 5% via Kota (location dependent)
• Group life assurance via Kota (location dependent)
• WFH stipend for your home office setup
• Annual company-wide offsite