Implementation Manager

📋 Description

• Manage multiple client implementations from kickoff through go-live.
• Develop and maintain project plans, timelines, milestones, and action items.
• Establish project expectations, communication cadence, and responsibilities.
• Lead kickoff and recurring client meetings.
• Identify and proactively manage risks, blockers, dependencies, and scope.
• Coordinate with internal teams including Product, Customer Success, Sales, and technical resources.

🎯 Requirements

• 3–5 years of experience in software implementation, project management, client services
• Experience managing client-facing software implementations from kickoff through go-live.
• Experience with HR technology, talent management, employee experience, or related SaaS solutions
• Demonstrated ability to manage multiple projects and stakeholders.
• Experience with requirements gathering, configuration, testing, and/or training.
• Proficiency with Microsoft Excel and common business productivity tools.

🎁 Benefits

• PTO policy includes company holidays, sick time, vacation time, and floating holidays
• Remote
• Company pays a portion of individual health care premium
• Option to participate in a company-sponsored 401(k)
• Training and education
• Professional development; all employees have access to a third party professional coach