Implementation Manager

📋 Description

• Responsible for a portfolio of projects involving product and platform integration work with
• Displays expert levels of understanding of Olo’s breadth of product offerings and how they interact
• Working with the customer, provides advanced technical troubleshooting and support for customer
• Plays an active role in partnerships to support ongoing product and integration developments.
• Leads efforts to identify and advocate for potential new product enhancements that can benefit
• As needed, work with external product partners to resolve bugs that occur in an active customer

🎯 Requirements

• 5+ years experience managing customer relationships, relevant project or account management work
• Experience creating an excellent customer experience and demonstrated ability advocating for
• Awareness of project management practices, including ability to self manage towards critical
• Demonstrated ability to solve problems using available resources, and thoughtfully explain problems
• Demonstrated capacity to consume technical details at varying levels of complexity to successfully
• Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk