Implementation Manager

📋 Description

• Manage a pod of Implementation specialists by conducting team meetings, weekly 1:1’s for performance/professional development coaching, and acting as a point of escalation.
• Oversee the execution of the pod’s projects including enterprise-level, strategic partnership projects, and report on metrics related to these projects.
• Be hands-on with the implementation team, as a player-coach when you are not working with the team to get them running optimally, you’ll take on projects or tasks to help contribute to the team’s success metrics.
• Responsible for pod planning which may include out-of-office coverage, approving requests, distributing workload, and maintaining a strong sense of team by facilitating team building exercises.
• Establish standards of high-quality work and lead by example.
• Work with the Director of Implementation to develop and launch new strategies for scaling the implementation specifically around timeline, configuration and training.

🎯 Requirements

• Bachelor’s Degree, or equivalent professional work experience
• 7+ years of professional work experience; (PMP, client-facing and/or experience in the healthcare industry a plus)
• 5+ years of project management for new customer implementations for a SaaS based software product, preferably within healthcare or health tech
• 2+ years of experience managing direct reports or project teams of 3 - 5 people
• Experience running mid-to-long-term projects (3 months plus) supporting customers of all sizes
• High attention to detail and extremely organized

🎁 Benefits

• Unlimited vacation days
• Generous insurance coverage
• 401k program with company match
• Fun, collaborative culture