Implementation Manager (East Coast, USA)

Added
2 days ago
Type
Full time
Salary
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Related skills

saas project management onboarding implementation cross-functional collaboration

๐Ÿ“‹ Description

  • Drive customer onboarding and implement Syndio's platform for enterprise clients.
  • Guide customers from first touch to full platform adoption and value realization.
  • Build cross-functional relationships with Marketing, Product, and Engineering.
  • Define KPIs and success metrics for onboarding and adoption.
  • Ensure customers hit 45, 90, and 120 day onboarding milestones.
  • Communicate customer needs and opportunities to internal teams.

๐ŸŽฏ Requirements

  • Experience onboarding and implementing enterprise SaaS products.
  • Excellent cross-functional collaboration and communication.
  • Proven project and stakeholder management skills.
  • Customer-centric, empathetic, proactive problem-solver.
  • Highly organized with strong time management.

๐ŸŽ Benefits

  • Equity stake in Syndio.
  • Flexible vacation policy with paid time off.
  • Medical, dental, vision coverage with premiums.
  • Life insurance and disability coverage.
  • 401(k) retirement plan.
  • Remote within the U.S. with East Coast preference.
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