Implementation Officer (Imo)

📋 Description

• Own onboarding program design and execution for new Moniebook POS users.
• Configure Moniebook to fit each retailer’s workflow and needs.
• Deliver live training sessions for store staff.
• Monitor activation, time-to-value, and feature adoption.
• Handoff to Account Managers with complete documentation.
• Act as primary guide during early adoption to maximize retention.

🎯 Requirements

• 2-4 years in onboarding, customer success, or implementation roles.
• Must have NYSC completion or valid exemption.
• Proven track record onboarding customers and driving product adoption.
• Excellent communication and presentation skills.
• Strong problem-solving and analytical skills.
• Customer-first mindset with ability to manage multiple onboarding projects.

🎁 Benefits

• Culture: People-first, inclusive, supportive environment.
• Learning: Knowledge sharing and ongoing development.
• Compensation: Attractive salary, pension, health insurance, and annual bonus.