Implementation Officer (Kano)

📋 Description

• Onboard new retail customers and drive early adoption of Moniebook POS.
• Design and execute tailored onboarding plans with milestones and metrics.
• Configure Moniebook to fit retailers' workflows and train staff.
• Monitor usage, activation, and time-to-value; escalate technical issues as needed.
• Maintain CRM records and document onboarding progress and insights.
• Handoff completed onboarding to Account Managers with context.

🎯 Requirements

• 2-4 years in onboarding, CS, implementation, or account mgmt (SaaS/POS)
• NYSC completed or valid exemption
• Proven onboarding track record for software adoption
• Excellent communication and training skills for diverse audiences
• Strong problem-solving and analytical abilities
• Organized, detail-oriented; able to manage multiple onboarding projects

🎁 Benefits

• Culture: people-first, inclusive environment
• Learning: learning and development focus
• Compensation: attractive salary, pension, health insurance