Implementation Operations Manager

📋 Description

• Execute Client Success led initiatives including documentation of the process, action plan and
• Track current and new client details as ongoing reference source.
• Align internal stakeholders, and drive progress on client-facing deliverables and issue resolutions.
• Map client data to internal schemas, run test loads, and perform QA to ensure high data quality and
• Monitor SLAs for data processing, maintain operational dashboards, and drive quick resolution of
• Support file configurations, launch readiness, and platform tooling enhancements within Client

🎯 Requirements

• Bachelor’s degree in a quantitative, technical, or business field, or equivalent experience.
• 3+ years in data operations, analytics, health tech, or technical implementation.
• Experience in digital health, health plans, employer benefits, or B2B SaaS client onboarding.
• Familiarity with healthcare data types: eligibility, claims, pharmacy, lab, and prior authorization.
• Experience turning contract terms into system configuration, such as billing, SLAs, or performance
• Experience working in a HIPAA-regulated environment with sound handling of protected health