Implementation Project Manager

📋 Description

• Drive strategic initiatives to streamline implementation processes and reduce time-to-value
• Manage implementations with multiple stakeholders and complex technical requirements
• Lead kickoff calls to understand customer goals, timeline expectations, and success metrics
• Configure the platform with custom templates, workflows, and settings specific to each customer's
• Prepare customers for post-implementation self-sufficiency by delivering system training as part of
• Track implementation milestones and manage customer expectations throughout the setup process

🎯 Requirements

• 3+ years of experience in customer onboarding, implementation, or training roles, preferably in
• Demonstrated ability to translate technical product capabilities into business value for diverse
• Proven track record of reducing implementation timelines and improving customer satisfaction scores
• Experience with implementations involving multiple stakeholders and complex integrations
• Strong analytical skills with ability to use data to drive process improvements
• Experience conducting engaging virtual training sessions

🎁 Benefits

• Exceptional Health Coverage – We cover 95% of medical, dental, and vision premiums for employees
• Strong Retirement Match – 401k with up to 4% company match that's immediately vested (no waiting
• Generous Time Off – 20 PTO days, 48 hours sick time, 9 paid holidays, plus a paid volunteer day to
• Annual International Retreat – All-expenses-paid company trip to connect with teammates in amazing
• Life Happens Coverage – Company-paid life insurance ($50k), AD&D, and short-term disability
• Grow With Us – $300 annual professional development stipend, plus an incredible sabbatical at 5