Implementation Specialist

📋 Description

• Own the customer implementation journey: Manage end-to-end implementation projects for small to
• Communicate across multiple stakeholders: Partner primarily with firm administrators and key users
• Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training
• Provide professional guidance: Guide customers on Karbon best practices for workflow setup and
• Coach through change management: Help customers prepare their teams for new processes, reinforce
• Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and

🎯 Requirements

• 2-4+ years of experience in B2B SaaS Implementations
• Experience with end-to-end technical implementations
• Comfortable managing multiple customer projects simultaneously with clear priorities and
• Enjoy customer-facing work and are confident in facilitating meetings and training sessions with
• Strong communication and presentation skills and can translate technical concepts into clear
• Consultative and curious, open to feedback, and eager to grow your implementation and advisory

🎁 Benefits

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• Flexible work hours
• Commuter & work from home benefits
• Home office equipment menu for you to choose how you deck out your home office
• Cultural and offsite events
• Learning and development opportunities