Implementation Specialist

📋 Description

• The day-to-day experience of your assigned customer implementations. You are the first call for
• The technical side of scoping. You join scoping calls, capture requirements accurately, and make
• First-line diagnosis of data-related issues. You dig into the data yourself to find the cause, then
• Alignment on timelines and deliverables. You track every commitment across stakeholders, flag slips
• A growing share of the Implementation Manager's workload. You shadow them closely at first, then
• Improvement of our onboarding process. When the same friction shows up twice, you fix it with a

🎯 Requirements

• 2+ years in a customer-facing technical role (Technical Account Manager, Implementation Specialist
• Experience working remotely across teams
• Bachelor's degree preferred but not required; equivalent practical experience is welcome
• Excellent written and verbal English
• Strong technical aptitude and comfort troubleshooting data issues
• Strong problem-solving skills

🎁 Benefits

• Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco
• #4 on FastCompany's Most Innovative Companies list in Healthcare for 2026
• Named one of the TIME Best Inventions of 2024
• Recognized in Newsweek's Most Loved Workplaces in America 2024
• Won the Dental Health category at the Digital Health Awards 2024
• 2024 Best Places to Work by Built In