Implementation Team Lead

📋 Description

• Coaching and mentoring a small team; conduct 1:1 sessions.
• Allocate resources and roll out new processes.
• Lead recruitment for backfills and coordinate onboarding.
• Maintain training plans and ensure holiday coverage.
• Ensure delivery quality; shadow calls for real-time feedback.
• Cross-functional engagement and KPI reporting; drive improvements.

🎯 Requirements

• Proven experience delivering processes from concept to analysis.
• Ability to document processes with high detail.
• Drive operational excellence across complex processes.
• Experience mentoring and coaching in technical support roles.
• Strong written and verbal communication with senior partners.
• Proven cross-functional collaboration and stakeholder management.
• Essential: Python, SQL, JSON and Excel data handling.

🎁 Benefits

• Hybrid work environment with global teams.
• Commitment to diversity and inclusion.
• Emphasis on coaching, development, and feedback.
• Great Place to Work recognition across regions.
• Background check as part of the hiring process.
• Hours aligned with North American business hours.