Inbound Analyst, US Fraud

📋 Description

• Handle inbound customer calls concerning suspected fraud, unauthorized transactions, account
• Investigate potentially fraudulent activity by reviewing account details, transaction histories
• Authenticate customers and assess account risk in accordance with established policies, procedures
• Make informed, risk-based decisions regarding account restrictions, card closures, transaction
• Educate customers on fraud prevention, account security, and available banking protections.
• Document customer interactions, investigative findings, decisions, and actions accurately and

🎯 Requirements

• Strong customer service and communication skills, with the ability to interact professionally with
• Demonstrated ability to investigate, analyze, and resolve complex customer issues.
• Strong critical-thinking, problem-solving, and decision-making skills, particularly when evaluating
• Excellent attention to detail and accurate documentation abilities.
• Ability to work effectively in a fast-paced, high-volume contact centre environment.
• Experience in fraud prevention, financial services, banking operations, or customer service is an

🎁 Benefits

• Salary range of $40,500–$80,000 CAD per year.
• Full-time, fully remote position based in Ontario, Canada.
• Potential eligibility for performance-based and discretionary compensation as applicable to the
• Health insurance coverage.
• Tuition reimbursement opportunities.
• Accident and life insurance.