Inbound Customer Service & Dispatch Scheduling Virtual Assistant

📋 Description

• Answer incoming customer calls promptly and professionally, providing helpful and courteous
• Collect accurate customer details and information about requested services.
• Explain standard service information, booking procedures, and appointment options using approved
• Respond to routine customer questions and concerns, escalating unusual requests or complex service
• Book service appointments in the designated scheduling system, taking technician availability
• Coordinate appointments based on geographic proximity and reasonable travel times to support

🎯 Requirements

• Previous experience handling inbound calls or working in a customer service role.
• Excellent spoken English, with a native or near-native level of fluency and pronunciation.
• Strong communication and active listening skills, with a professional and customer-oriented phone
• Excellent organizational skills, attention to detail, and the ability to multitask effectively.
• Strong time management and practical problem-solving abilities, particularly when managing
• Experience with appointment booking, technician dispatch, or scheduling coordination is strongly

🎁 Benefits

• Fully remote work arrangement.
• Full-time engagement with 40 contracted hours per week.
• Competitive compensation rates.
• Weekly payments processed according to the terms of the engagement.
• Free training and opportunities for professional upskilling.
• Ongoing support, guidance, and access to a collaborative Virtual Assistant community.