Inbound Phone Representative

📋 Description

• Deliver world-class, human-centric inbound phone support to Moo’s customers.
• Provide guidance on product features, pricing, and artwork requirements.
• Act as a Moo ambassador guiding customers through order creation and file uploads.
• Spot technical errors, such as typos or misaligned images, before print.
• Maintain a calm, professional demeanor while solving issues to reflect the brand.
• Maintain meticulous records by accurately logging every interaction in CRM systems like Salesforce or Zendesk.

🎯 Requirements

• Problem solving: recognize and report issues; ask clarifying questions.
• Decision making: follow procedures; listen to needs; escalate when needed.
• Planning and prioritising: meet SLA; manage time; follow schedule.
• Zendesk experience: categorize tickets and log worker reasons.
• Nice to have: print knowledge, Photoshop, and Adobe Creative Suite.

🎁 Benefits

• 34 days of combined vacation and holidays.
• Comprehensive medical, dental, and vision coverage.
• Life and AD&D insurance.
• 401(k) with company match.
• Dog-friendly, casual office environment.
• Free lunches every other week.