Inbound Sales and Service Manager

📋 Description

• Lead People: Builds a team people want to be part of. Coaches with purpose, sets clear
• Obsessed with the Customer Experience: Starts with the customer in every decision. Constantly looks
• Own the Business: Treats Inbound like their own business. Understands the numbers, knows what is
• Drive Results Through Coaching: Turns data and customer interactions into specific behaviors
• Build What's Next: Curious, adaptable, and willing to challenge 'the way we've always done it.'
• Think Sales + Service, Not Sales vs. Service: Understands that these aren't competing priorities.

🎯 Requirements

• 3+ years of experience in customer service, sales, or a contact center environment.
• 1+ year of supervisory or people management experience.
• Strong coaching, communication, relationship-building, and problem-solving skills.
• Ability to use data and critical thinking to make sound business decisions and drive results.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced
• Ability to give and receive meaningful feedback and confidently navigate difficult conversations.

🎁 Benefits

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program