Incident Management & Resilience Lead

📋 Description

• Own incident management across engineering: definition, process, tooling, adherence.
• In the moment, join high-impact incidents to drive clarity and resolution.
• Between incidents, run postmortems and ensure followups become changes.
• Work across product teams plus Security and Support to uphold a resilience bar.
• Coach engineers on incident response, communication, and ownership.
• Read code, inspect telemetry, and lead real investigations.

🎯 Requirements

• Built or lifted incident management capability at scale.
• Clear, earned POV on what good looks like.
• Read code, inspect telemetry, and lead investigations—not just chair calls.
• Calm under sustained incidents; keep the standard without bruising relationships.
• Hold standards across teams you don’t manage.
• Experience with observability tooling (Datadog, Honeycomb) and AWS.

🎁 Benefits

• Ownership, not tickets: flat structure and high autonomy.
• Remote, async work with real overlap across ANZ and US-Pacific.
• Small team (~150 people): changes visible across the org.
• Equal Opportunity Employer with accommodations available.
• First-of-its-kind role shaping incident management at Buildkite.
• Opportunity to scale incident response for production systems.