Responsible for the governance and execution of incident and problem management processes
Lead incident debriefs within agreed SLAs
Ensure representation in service review meetings for all incidents and accurate post-incident
Lead problem management reviews and provide periodic updates
Review post-incident reports throughout the problem management lifecycle
Ensure root cause analysis (RCA) is completed to prevent recurrence

🎯 Requirements

Experience in incident and problem management processes
Knowledge of ITIL framework
Experience with incident debriefs and post-incident reporting
Root cause analysis (RCA) experience
Strong communication skills in Spanish and English
Mid-Senior level experience

🎁 Benefits

100% remote work
Stable position

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