Incident Operations Lead

📋 Description

• Build and lead a dedicated Incident Operations function responsible for coordinating the
• Recruit, develop, and certify Incident Commanders and establish a 24x7 follow-the-sun rotation
• Maintain effective regional handoffs and participate in the incident command roster to remain
• Develop and run game days, tabletop exercises, simulations, and certification programs to keep
• Establish a blameless incident culture focused on identifying process and system improvements
• Own the incident severity model in partnership with Risk, ensuring severity levels appropriately

🎯 Requirements

• 5+ years of experience in production engineering, Site Reliability Engineering, technical
• Proven hands-on experience commanding high-severity or major production incidents.
• Demonstrated experience building or standing up an incident command or major-incident management
• Experience designing severity models, escalation frameworks, incident-response processes, and
• Proven ability to lead distributed teams across multiple time zones and operate a 24x7 on-call or
• Strong influence and stakeholder-management skills, with the ability to drive action from engineers

🎁 Benefits

• Competitive salary.
• Stock options.
• Health benefits.
• One-time USD $500 home-office setup allowance for new hires.
• USD $150 monthly stipend provided through a company card.
• Opportunity to work in a globally distributed environment.