Incident Response Business Analyst - West Coast

📋 Description

• Drive critical production incidents to timely resolutions and assign owners.
• Lead risk assessments before launches and postmortems after incidents.
• Analyze incident data and trends; identify shortcomings and propose solutions.
• Take initiative; contribute to reducing incidents and the company's success.

🎯 Requirements

• Strong communication and facilitation skills.
• Ability to drive decisions and escalate when needed.
• Experience analyzing incident data and trends.
• Calm, composed under pressure.
• Willingness to learn across products and technologies.
• Comfort with on-call rotations.

🎁 Benefits

• Remote-friendly with on-site and telecommuting options.
• Minimal travel: 1-2 weeks/year for on-site meetings.
• Technology-rich work environment.
• Collaborative, team-focused culture.
• Opportunity to make impact across products.