Information Systems Support

📋 Description

• Support the managed-device program, including device setup, configuration, routine changes, and
• Assist employees with device-related questions and provide practical guidance on standard setup
• Manage access control requests, including granting, modifying, and removing user permissions in
• Verify the identity of requesters and confirm authorization levels before making any access-related
• Follow the security and infrastructure standards established by the Security & Infrastructure
• Handle Tier 1 and Tier 2 IT support tickets from initial assessment through resolution or the

🎯 Requirements

• Previous experience working in an IT support desk or technical support environment with clearly
• Practical experience supporting managed devices, including device configuration, setup
• Hands-on experience with access controls, user permissions, account management, and access-related
• Good understanding of IT support procedures, ticket management workflows, incident escalation, and
• Ability to independently resolve routine technical issues while recognizing when a problem requires
• Strong security awareness and attention to detail, particularly when verifying user identities and

🎁 Benefits

• Competitive monthly salary ranging from $1,500 to $1,800, depending on experience and
• Fully remote working arrangement, offering flexibility and location independence.
• Full-time employment opportunity with working hours aligned with Eastern Standard Time (EST).
• Opportunity to support a diversified international business group across multiple industries.
• Exposure to managed-device programs, IT infrastructure, access management, and security operations.
• Collaboration with an experienced Security & Infrastructure Lead and other technical