Information Technology Support Specialist

📋 Description

• Managing Microsoft 365 accounts, phone, internet system, and cell phone users.
• Troubleshooting server and WAP issues as they arise.
• Diagnosing software and applications issues.
• Managing server-based software licenses.
• Communicating with outside support as needed.
• Supporting customers via phone or via telecommunications.

🎯 Requirements

• B.A. degree preferred. IT certifications a plus.
• Drive for excellent customer service support (internal & external).
• Ability to work cross-functionally across all departments.
• Knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Experience in IT Support is a big plus.
• Understanding of PC/MacOS technology.