Infra Managed Service Assoc Manager

📋 Description

• Lead end-to-end service delivery, ensuring commitments, deliverables, key performance indicators
• Configure and optimize identification and reconciliation rules, monitor CMDB health, and resolve
• Define and maintain configuration items (CIs), their relationships, and CMDB classifications in
• Develop, maintain, and improve IT Asset Management and Hardware Asset Management (HAM) processes
• Configure and customize ServiceNow solutions, including custom scripts, to support asset and
• Support the development and enhancement of application maps through service mapping. Where

🎯 Requirements

• Completion of 15 years of full-time education, with a relevant degree or equivalent educational
• 10–12 years of experience in IT Asset Management service delivery, including approximately 10 years
• Strong understanding of ITAM processes, operational delivery environments, asset lifecycle
• Demonstrated expertise in asset and configuration management, including CI classification
• Strong knowledge of platforms and tools such as ServiceNow ITSM, ServiceNow HAM Pro, BMC, and
• Experience configuring and customizing ServiceNow applications, including scripting, reporting

🎁 Benefits

• Remote working arrangement associated with the Bengaluru, India location.
• Full-time employment opportunity.
• Opportunity to lead enterprise IT asset and configuration management activities in a complex
• Exposure to ServiceNow, ITAM, CMDB governance, service mapping, and continuous improvement
• Opportunities to collaborate with stakeholders and technical teams across IT operations.
• Salary, healthcare coverage, paid leave, performance incentives, and other benefits were not