Infrastructure Engineer Network & Telephony

📋 Description

• Execute and coordinate Cisco infrastructure patching cycles across network and telephony platforms
• Investigate, manage, and resolve incidents involving Cisco networks, telephony systems, and legacy
• Submit, test, validate, and verify infrastructure and telephony changes through formal change
• Coordinate network and telephony support activities with relevant stakeholders and provide regular
• Produce and maintain recurring reports covering incident trends, change activity, and overall
• Complete outstanding data center exit (DC Exit) project activities, ensuring all migrated or

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical
• Extensive experience in network and telephony infrastructure engineering, with technical depth
• Strong hands-on expertise in Cisco network infrastructure, including routing, switching, patching
• Experience supporting Cisco telephony and legacy call recording platforms, including change
• Practical knowledge of ITIL-aligned incident and change management processes within regulated
• Experience coordinating infrastructure support activities and producing recurring operational and

🎁 Benefits

• Work arrangement: 100% remote.
• Location: Brazil.
• Employment type: Full-time.
• Seniority: Senior or Principal level, depending on experience and technical expertise.
• Compensation: Negotiable, based on experience and level of responsibility.
• Contract type: PJ (Brazilian legal-entity contractor arrangement).