Infrastructure Engineer - NICE CXone

📋 Description

• Jump into existing, highly complex routing scripts to troubleshoot issues, expand capabilities, and
• Design, develop, and deploy advanced conversational AI solutions. Write and tune complex AI agents
• Engineer, support, and troubleshoot deep, real-time API integrations between NICE CXone and key
• Implement, manage, and optimize fraud protection products and voice biometrics to ensure secure and
• Act as a critical incident technical lead to rapidly troubleshoot major platform events or outages.
• Actively serve as a technical mentor to CCaaS Analysts and Engineers, elevating the team's

🎯 Requirements

• Deep, hands-on system design and integration knowledge with NICE CXone, Salesforce, ServiceNow, and
• Extensive expertise in AI technologies, including writing complex, integrated AI agents, LLM
• Proven ability to interpret, refactor, and expand upon complex existing scripts and codebases.
• Strong background in implementing fraud protection and voice biometrics products.
• Advanced analytical problem-solving skills, with a track record of resolving major outages and
• Strong communication proficiency with a dedication to technical mentorship and cross-team

🎁 Benefits

• Competitive salary package, share plan, company performance bonuses, value-based recognition
• Career Coaching, global career opportunities, non-linear career paths, internal development
• Complex projects, rotations, internal tech communities, training, certifications, coaching, online
• Hybrid work and flexible working hours, employee assistance programme.
• Global internal wellbeing programme, access to wellbeing apps.
• Global internal tech communities, hobby clubs and interest groups, inclusion and diversity