Infrastructure Support Specialist | Automotive & Retail

📋 Description

• Deliver responsive, high-quality technical assistance to customers, prioritizing timely issue
• Diagnose, troubleshoot, configure, and coordinate repairs for servers, desktop computers, printers
• Investigate and resolve software issues affecting supported hardware environments, ensuring systems
• Analyze and resolve connectivity problems involving TCP/IP, DNS, VPNs, firewalls, routing, internet
• Investigate technical failures, identify underlying causes, and communicate troubleshooting
• Collaborate with customers, hardware and software vendors, telecommunications providers, data

🎯 Requirements

• At least three years of experience in a customer-facing technical support, hardware support, or
• Hands-on experience troubleshooting and supporting servers, desktop computers, printers, scanners
• Working knowledge of Microsoft Windows operating systems, Linux fundamentals, and basic
• Understanding of TCP/IP, DNS, VPNs, routing, firewalls, remote access technologies, and internet
• Strong diagnostic and problem-solving abilities, with the capacity to investigate complex technical
• Excellent verbal and written communication skills, including the ability to explain technical

🎁 Benefits

• Annual Salary: $55,000–$89,000, depending on experience, qualifications, and relevant market
• Remote Work: Fully remote position, offering flexibility to work from a location within the United
• Health and Wellness: Comprehensive health and wellness benefits designed to support employees'
• Career Development: Access to free LinkedIn Learning licenses, professional development resources
• Mentorship and Learning: Opportunities to participate in mentoring programs, continuing education
• Internal Mobility: Opportunities to pursue internal career advancement, with approximately 25% of