Infusion Intake Manager of Client Experience

📋 Description

• Serve as the primary client-facing contact for intake accounts, manage referrals from receipt to
• Monitor referrals, aging, status, documentation, authorizations, and patient start-date risks
• Identify operational and financial risk in referrals; address reimbursement, payer requirements
• Track intake metrics, translate findings into clear recommendations and action plans for clients
• Evaluate workflows to improve referral quality and efficiency; implement standardized processes and
• Lead the intake component of new client implementations; monitor go-live milestones and early

🎯 Requirements

• Bachelor's degree preferred, or equivalent experience, with approximately 3–5 years in Client
• Strong understanding of healthcare reimbursement, revenue cycle, referrals, insurance verification
• Infusion experience preferred (home infusion or Ambulatory Infusion Center); DME/HME ops valuable.
• Familiarity with WeInfuse, Brightree, CareTend, CPR+, R2, EPIC or comparable systems; advanced
• Analytical with ability to interpret data, identify trends, assess financial risk, and turn data
• Excellent client and executive communication; ability to de-escalate and manage expectations across

🎁 Benefits

• Opportunity to centralize and improve healthcare referral and patient onboarding experience.
• Client-facing role spanning healthcare operations, revenue cycle, analytics, and process
• Exposure to cross-functional work with Intake, Authorization, AR, Billing, Clinical, and Revenue
• Opportunity to lead new client implementations and establish scalable intake workflows.
• Professional development in healthcare operations, client success, and project management.
• Fast-paced environment with potential to influence operational performance and client satisfaction.