Inside Sales Executive

📋 Description

• Run a proactive call cycle across a national customer base, maintaining relationships, tracking
• Move customers from offline ordering onto the eCommerce platform, from first demonstration through
• Identify rationalisation, substitution and standardisation opportunities that lower customer cost
• Advise customers on order quantities and product mix where there is a saving to be made on both
• Prepare quotes using the online quoting tool within delegated pricing authority, and keep CRM
• Resolve inbound commercial and technical queries, and enter orders when required

🎯 Requirements

• Two or more years in internal sales, account support or customer service in a business to business
• Commercial and numerical confidence. You can hold a pricing conversation, read a margin and explain
• The ability to influence customer behaviour rather than simply process what is asked of you. A
• Comfort managing high volume, repeat order accounts without letting the detail slip
• Working knowledge of CRM and ERP systems, and enough Excel to run your own reporting
• Clear written and verbal communication. Almost every relationship you build here starts on the phone

🎁 Benefits

• A national customer base run from one desk. Your decisions affect customers in every state, not one
• Ownership of a defined book rather than a shared inbox. The performance of those accounts is yours
• Genuine input into a programme the business is invested in. Your feedback on what customers resist
• Broad exposure across the business. You will work with branch managers, regional managers
• The backing of a large, established operation with proper systems, training and safety standards
• A clear line of sight to senior management. Your work is seen by the people making decisions about