Install Ops Partner MX

📋 Description

• Define and evolve Mexico's installation operating model, including service tiers, SLAs, coverage
• Build capacity and demand plans (forecasting, regional coverage, surge planning).
• Establish and uphold a single set of standards for quality, documentation, and customer experience
• Lead Mexico's installation intake and prioritization cadence with key stakeholders to ensure the
• Coordinate readiness across Sales, Implementation, Support, Product, and installers to reduce
• Partner with Sales and key stakeholders on complex rollouts to align milestones, dependencies, and

🎯 Requirements

• 5+ years of experience in operations, field services, program management, partner/marketplace
• Experience designing and running operational mechanisms: forecasting, capacity planning, SLAs, KPI
• Experience managing third-party partners or service providers, including onboarding, enablement
• Strong stakeholder management skills—able to drive outcomes across teams without direct authority.
• Analytical fluency: able to translate data into insights and action (Google Sheets/Excel; Google
• Strong written and verbal communication skills in English.